Company Policies

PAYMENT

IDIYA accepts all major credit cards and payment options.

Membership Freeze & Cancellation

Membership Freeze Policy
Recurring memberships may be placed on a temporary freeze. All freeze requests must be in conformance with the Terms and Conditions of your Membership Agreement and can be made in person or through the freeze request form on or before the 15th of the month to adjust the next billing cycle. Only full calendar months are eligible for the requested membership freeze. The maximum time you are allotted for freezing your membership consecutively is 3 months. During the freeze period, you will not be charged your monthly dues. Your membership will automatically reactivate at the end of your scheduled freeze period. Annual members must still satisfy 12 months of paid membership in order to fulfill the Annual Member Contract terms. You can reactive your membership at any time. Should you return prior to the date requested, please see an IDIYA team member to reactivate your account.

Class Cancellations & Refund Policy

All membership purchases are final.

Refund Policy
Class refunds or a class credit can be provided if you cancel at least 24 hours in advance of the class. There is no refund or class credit available if you do not call prior to 24 hours before the start of the class. Students must request a refund in person or by phone from the location where the original class registration fees were paid. If registration is made online, the student must request a refund from IDIYA.

Missed Classes Policy
Please make sure to contact IDIYA if you are registered for a class, but will be late or unable to attend. Cancellations for class registration are available 24 hours prior to the class. No refunds, transfers, or class credit will be issued for classes not cancelled 24 hours in advance.

Cancellation Policy
IDIYA reserves the right to cancel any class for any reason. Students enrolled in a class which is canceled will be notified by phone or email if a valid phone or email address has been provided. Students enrolled in a canceled class will be offered a class credit or refund for the class.

Membership Cancellation Policy
Recurring memberships may be canceled at any time if there are no outstanding contracts or commitments. Customers with outstanding contracts or commitments (annual membership contracts) must fulfill the terms of their contract or commitment before canceling their recurring membership. Recurring memberships must be canceled by the 15th of the month prior to the next billing due date or one additional membership term may be charged Cancellations must be made either in person or through the cancellation form on our website.

Month-to-month members may voluntarily terminate membership at any for any reason by:
1) submitting the membership cancellation form through our website or in person by the 15th of the month prior to next billing cycle and;
2) paying all current charges prior to termination.

Memberships are billed by the month and no prorated refunds will be given. All cancellations MUST be received by the 15 of the month prior to the next billing cycle. You may also cancel if the Member relocates more than 100 miles from IDIYA and provides adequate proof of residence.

If you have questions, or would like to cancel a membership or cancel or reschedule a class please call us at 504-252-9327.